RETURN & EXCHANGE POLICY
If you would like to return a product for exchange, replacement, or refund, please contact us here.
Terms & Conditions:
• If utilizing an approved Prepaid Card, DV8 Delta, Inc will attempt to refund the payment method within the scope of our refund policy. DV8 Delta, Inc is not responsible for refunds to a Prepaid Card in the event that the cardholder no longer has possession of the Prepaid Card utilized in the transaction.
• Any cosmetic damage from the Manufacturer must be reported within 48 hours of delivery
• You may return unopened and unused items for a full refund within 7 days of purchase.
• You may not return any opened or used products for hygienic reasons. Products are non-refundable once they have been opened or used.
• We may charge a 15% restocking fee if the original product is not in brand new condition or the original packaging you are returning is defective.
• When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount.
• To return a product, you must pay for shipping.
We check all information on our website very carefully. However, an occasional error might occur, resulting in inaccurately updated information. ESCAPE by DV8 reserves the right to correct inaccurate information and is not responsible for any typographical errors.