RETURN & EXCHANGE POLICY
If you would like to return a product for exchange, replacement, or refund, please contact us or email our customer support at support@dv8thc.com.
We will not need any information from you in the email, the email is for tracking purposes only as well as where we will communicate with you in regards to any troubleshooting we may ask you to do on the product as well as your new tracking if we need to send out new product
Terms & Conditions:
• If utilizing an approved Prepaid Card, DV8 Delta, Inc will attempt to refund the payment method within the scope of our refund policy. DV8 Delta, Inc is not responsible for refunds to a Prepaid Card in the event that the cardholder no longer has possession of the Prepaid Card utilized in the transaction.
• Any cosmetic damage from the Manufacturer must be reported within 48 hours of delivery
• You may return unopened and unused items for a full refund within 7 days of purchase.
• You may not return any opened or used products for hygienic reasons. Products are non-refundable once they have been opened or used.
• We may charge a 15% restocking fee if the original product is not in brand new condition or the original packaging you are returning is defective.
• When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount.
• To return a product, you must pay for shipping.
We check all information on our website very carefully. However, an occasional error might occur, resulting in inaccurately updated information. DV8 Delta reserves the right to correct inaccurate information and are not responsible for any typographical errors.